App Data Privacy Policy

About ELENA+

The Elena+ app was inspired by Elena, an Italian nurse that went viral in her valiant efforts to tackle COVID-19 coronavirus and help alleviate the suffering of patients. In honor of her, and of all medical staff and carers all over the world, a group of researchers in digital and behavioral health at different universities internationally came together to discuss how they could contribute in this time of crisis. From these discussions the app Elena+ was born; aiming to help individuals cope during the COVID-19 pandemic and beyond, delivering “pandemic lifestyle care” to the general population with tips related to their mental health, physical activity and COVID-19 information, amongst other health and lifestyle topics.


Data Collection and Usage

The following anonymized data, i.e. data that cannot be traced back to the individual user, will be collected and used to better understand the COVID-19 pandemic and to improve the Elena+ app (e.g. in scientific articles or publicly accessible in databases provided there are no legal, ethical, copyright or other issues): (a) app usage data (e.g. time and date of interactions) (b) conversation choices stored in variables for personalizing the conversation (c) subjective ratings of questionnaire items etc. Any data transfer between the app and the database will be encrypted to ensure privacy and security. The data will be stored in a secure database located in Europe. For this purpose, a General Data Protection Regulation (GDPR) compliant infrastructure is used, i.e. in full accordance with legal requirements.


Who is offering Elena+?

We are a non-profit initiative of a group of independent researchers under the lead of the Center for Digital Health Interventions ( at ETH Zurich and the University of St.Gallen, Switzerland. That is, we are not a professional service provider. We would like to help people to cope with isolation in epidemic times. Therefore, we have provided the Elena+ app to the best of our scientific and technical knowledge, exercising due care and taking into account recognized standards. However, as a non-profit initiative providing the Elena+ App free of charge, we have to limit any warranty and liability accordingly.

No Warranty

Therefore we do not warrant or guarantee that the intended goals and results of the use of the Elene+ App will be reached. We assume no warranties, neither express nor implied, regarding the Elena+ App, its features, content, information and interactions, including but not limited to warranties of functionality, availability, accuracy, completeness, timeliness, non-infringement of third party rights or fitness for a particular purpose.

No Liability

The User uses the Elena+ App on his/her own risk. To the fullest extent permitted by applicable law we do not assume any liability for any direct, indirect or consequential damages suffered in connection with the provision and use of the Elena+ App.

Law and Jurisdiction

By using the Elena+ App the user accepts that the provision and use of the Elena+ App is subject to the laws of Switzerland and any disputes arising in connection with the provision and use of the Elena+ App are subject to the jurisdiction of the courts of the city of Zurich, Switzerland.


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